List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
Element | Performance criteria |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify customer needs | 1.1 Use interpersonal skills to identify customer needs 1.2 Handle customer enquiries courteously and promptly in accordance with enterprise and legislative requirements 1.3 Match available products to customer needs and against ecological considerations 1.4 Research and update knowledge and understanding of agronomic products and related products from authoritative sources 1.5 Research local enterprise and district requirements for agronomic products |
2. Provide product advice | 2.1 Provide advice that addresses customer needs in a timely and professional manner and is in line with enterprise and legislative requirements 2.2 Exhibit or demonstrate products to customer in line with enterprise procedures and legislative requirements 2.3 Organise product trials of products when required 2.4 Suggest alternative and additional products and services 2.5 Address customers concerns and questions in line with enterprise requirements 2.6 Provide relevant safety information to the customer for recommended products |
The candidate must be assessed on their ability to integrate and apply the performance requirements of this unit in a workplace setting. Performance must be demonstrated consistently over time and in a suitable range of contexts.
The candidate must provide evidence that they can:
research sources of agronomic information to retain technical currency in all aspects of agronomy relevant to local district requirements
engage with and give advice to customers
ensure that the advice and product type are applicable and suitable for the purpose and growing environment of the client
encourage add on sales
represent the enterprise in a professional manner when dealing with customers
follow enterprise of work health and safety polices
The candidate must demonstrate knowledge of:
customer service techniques
systems and procedures for the safe handling of products
enterprises business values, structure, products and services
industry terminology for products
requirements of local or specific customers
relevant requirements of work health and safety, industry, fair trading, trade practices, sales of goods, environment and public liability legislation
agronomic products including fertilizers and crop seeds and their uses
relevant components of State/Territory Acts relating to fertilisers and certified seeds
Competency is to be assessed in the workplace or simulated environment that accurately reflects performance in a real workplace setting.
Assessors must satisfy current standards for RTOs.